Privacy Policy

Effective Date: April 2026

Last Reviewed: April 24, 2026

Royal Surface Restore ("Royal Surface Restore," "we," "our," or "us") respects your privacy. This policy explains how we collect, use, share, and protect information when you visit royalsurfacerestore.com or use our surface restoration services in the Las Vegas area.

Your Privacy Choices at a Glance

I want to... How
Opt out of marketing emails Email sc@royalsurfacerestore.com
Stop receiving text messages Reply STOP to any text
Request or delete my data Email sc@royalsurfacerestore.com
Correct inaccurate data Email sc@royalsurfacerestore.com
Opt out of targeted advertising See Cookies & Analytics section
Exercise Nevada "Do Not Sell" right See Nevada Privacy Rights section
Appeal a denied privacy request Email sc@royalsurfacerestore.com with "Appeal" in subject

Information We Collect

We collect information you provide directly when you:

  • Submit a contact form or request an estimate
  • Call or email us
  • Sign a service agreement

This may include your name, email address, phone number, street address, and project details. We also collect:

  • Property details and service area information (including photos of surfaces requiring restoration that you share with us for estimates)
  • Before and after photos of completed work (used for service records and, with your permission, marketing)
  • Payment information (processed by third-party payment processors — we do not store full card numbers)
  • Appointment and scheduling preferences

When you submit forms on our website, we automatically collect technical information including your IP address, browser type, timestamp, and anti-abuse verification signals (via Cloudflare Turnstile) to protect against spam and fraud.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide estimates
  • Schedule and deliver services
  • Send project updates and follow-up communications
  • Improve our website and services
  • Travel to and assess properties for estimates and service delivery
  • Verify form submissions are from real humans (via anti-abuse tools)
  • Measure marketing effectiveness
  • Respond to legal requests and enforce our agreements

We do not sell your personal information for monetary consideration under Nevada law (NRS 603A.340), and we do not rent your personal information to third parties. We also do not use your personal information to train artificial intelligence or machine learning models. However, our use of advertising platforms (see Cookies & Analytics below) may be considered "sharing" of personal information for cross-context behavioral advertising. See the "Nevada Privacy Rights" section below for how to opt out.

Cookies & Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site and to improve our marketing. Specifically, we use:

  • Google Analytics (Google LLC) — to measure traffic, page performance, and user behavior
  • Google Ads (Google LLC) — for search and display advertising, including retargeting ads shown to people who previously visited our website
  • Meta Pixel and Facebook/Instagram Ads (Meta Platforms, Inc.) — for social media advertising, including retargeting
  • Cloudflare (Cloudflare, Inc.) — for website performance, security, and anti-spam (including Cloudflare Turnstile on our contact form)

Your choices:

Third-Party Services

Our website may integrate with the following third-party services:

  • Google Maps: to display our service areas and business location
  • Google Business Profile: to display customer reviews
  • Form processing services: to securely handle contact form submissions
  • Google Analytics and Google Ads (Google LLC): analytics and advertising
  • Meta Platforms, Inc.: Meta Pixel and Facebook/Instagram advertising
  • Cloudflare (Cloudflare, Inc.): website hosting, security, and bot detection
  • Go High Level (HighLevel, LLC): customer relationship management and contact form processing
  • Payment processors: third-party services used to process payments

Each of these services operates under its own privacy policy. We encourage you to review their policies for details on how they handle data.

SMS/Text Messaging

If you opt in to receive text messages from Royal Surface Restore, the following applies to your mobile information:

We may send you automated text messages related to appointment reminders, project updates, and, with your separate consent, promotional offers.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in data and consent (including phone numbers collected through SMS opt-in) will not be shared with any third parties except service providers who assist in delivering our messaging program.

We store consent records including the date, time, method of opt-in, and the consent language presented at the time of opt-in, as required by applicable regulations.

For full SMS program terms including message frequency, opt-out instructions, and carrier disclaimers, see our Terms of Service.

Message frequency varies based on your engagement with us and the nature of your inquiry.

Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy. Specific retention periods:

  • Contact form submissions and customer inquiries: up to 3 years from last contact
  • Service records and project history (including before/after photos): up to 5 years to support warranty claims and service history
  • Transaction records: up to 7 years to meet tax and accounting requirements under Nevada and federal law
  • Marketing database entries: until you opt out, plus up to 30 days for suppression list maintenance
  • Website analytics data: up to 14 months (the maximum retention period for Google Analytics)
  • Security and access logs: up to 90 days
  • Text message opt-in records and consent logs: retained indefinitely while opted in; after opt-out, retained for up to 4 years to demonstrate TCPA compliance

We may retain information longer when required by law, necessary to resolve disputes, or necessary to enforce our agreements.

Your Rights

You have rights regarding your personal information. For all customers:

Response timeline:

We will respond to rights requests within 30 days. If we need additional time, we will notify you and explain why.

How to submit a request:

Email sc@royalsurfacerestore.com with the subject "Privacy Rights Request" and include:

  • Your name
  • Email and/or phone number associated with our records
  • The specific right you are exercising
  • Information to help us verify your identity

Right to appeal:

If we decline your request, you may appeal by emailing sc@royalsurfacerestore.com with "Privacy Appeal" in the subject line. We will respond within 60 days.

Non-discrimination:

We will not discriminate against you for exercising any privacy right.

Nevada Privacy Rights

If you are a Nevada resident, you have rights under Nevada Revised Statutes (NRS) Chapter 603A, including the Nevada "Do Not Sell" law (NRS 603A.340, effective October 1, 2019, and expanded in 2021).

Right to opt out of the sale of covered information:

Under Nevada law, you have the right to direct us not to make any "sale" (as defined in NRS 603A.340) of covered information we have collected or will collect about you. Although we do not currently sell personal information for monetary consideration, you may submit a verified request to confirm our status and to ensure this remains the case.

How to submit a Nevada opt-out request:

Email sc@royalsurfacerestore.com with the subject "Nevada Do Not Sell Request" and include:

  • Your name
  • Email address associated with our records
  • Phone number (optional, for verification)
  • Confirmation that you are a Nevada resident

We will verify your request and respond within 60 days, as required by NRS 603A.340.

Global Privacy Control:

Our website honors Global Privacy Control (GPC) signals as an opt-out of the sharing of personal information for cross-context behavioral advertising.

California visitors:

Although we operate in Nevada, if you are a California resident visiting our website, you may have additional rights under the California Consumer Privacy Act (CCPA). Email sc@royalsurfacerestore.com with the subject "California Privacy Request" to exercise those rights.

If you believe we have not complied with Nevada privacy law, you may contact the Nevada Attorney General at https://ag.nv.gov/.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of electronic transmission or storage is 100% secure.

Specific safeguards include HTTPS encryption for all website traffic, Cloudflare Web Application Firewall and bot detection, role-based access controls for our business systems, secure password requirements for our accounts, and regular review of access logs.

Changes to This Policy

We may update this Privacy Policy from time to time.

  • Minor changes (clarifications, typos): We will update the "Last Reviewed" date at the top of this page.
  • Material changes (changes to how we collect, use, or share your information): We will update the "Effective Date" and provide notice through our website. If you are a current customer or subscriber, we will notify you via email or text where we have your contact information and it is appropriate to do so.

International Users

Royal Surface Restore operates in Nevada, United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States. By using our Services, you consent to this transfer.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will promptly delete it.

Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have any other privacy-related concern, contact us:

Mail:

Royal Surface Restore
Attn: Privacy Inquiries
1702 Western Avenue, Suite G
Las Vegas, NV 89102
United States