Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between you ("you" or "your") and Royal Surface Restore, a Nevada-based business ("Royal Surface Restore," "Company," "we," "us," or "our"), regarding your access to and use of royalsurfacerestore.com (the "Website") and any surface restoration services, communications, or related products we provide (collectively, the "Services").

By accessing or using the Website, submitting a contact form, engaging our services, or receiving communications from us, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Website or our Services.

1. Who We Are / Contact

Royal Surface Restore is a surface restoration service operating in the Las Vegas, Nevada metropolitan area. The business is owned and operated by Sebastian Cruzze.

Phone: (702) 577-7474

Email: sc@royalsurfacerestore.com

Mailing address:

Royal Surface Restore
1702 Western Avenue, Suite G
Las Vegas, NV 89102

2. Eligibility

The Website and our Services are intended for users 18 years of age or older. By using the Website or requesting Services, you confirm that you are at least 18 years old and have the legal capacity to enter into these Terms.

3. Changes to These Terms

We may update these Terms from time to time. Changes become effective when posted on the Website with an updated "Last Reviewed" date. For material changes, we will provide notice at the top of this page for at least 30 days. Your continued use of the Website or our Services after changes are posted means you accept the updated Terms.

4. Website Use

You may use this Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Submit false, misleading, or incomplete information through any form, or impersonate any other person or entity
• Attempt to interfere with the Website's security, performance, or anti-abuse systems (including Cloudflare Turnstile)
• Scrape, harvest, or collect data from the Website without our express written permission
• Upload or transmit malware, viruses, or harmful code
• Reproduce, distribute, or modify Website content without our written consent
• Use automated tools, bots, or scripts to access the Website for commercial purposes

We reserve the right to modify, suspend, or discontinue the Website at any time without notice.

5. Free Estimates

When you request a free estimate through our Website, by phone, by email, or by text, you are under no obligation to hire Royal Surface Restore.

• Estimates are provided at no cost
• Estimates are valid for 30 days from the date issued, unless otherwise stated in writing
• Final pricing may vary based on on-site assessment, actual project scope, and conditions discovered during the work (for example, hidden damage, repairs needed beneath existing surface, or conditions affecting adhesion or finish)
• We reserve the right to withdraw or revise an estimate if information provided at the time of estimate is inaccurate or incomplete

6. Our Services

Royal Surface Restore provides surface restoration and refinishing services in the Las Vegas, Nevada area. Services may include (without limitation):

• Bathtub and shower refinishing
• Countertop refinishing and restoration
• Tile and tile-surround refinishing
• Stone and marble restoration
• Concrete surface restoration
• Related surface repair and preparation

All services are performed in accordance with industry standards and applicable Nevada regulations. We are insured in the State of Nevada. Proof of insurance is available upon request.

Chemical products and ventilation:

Surface refinishing involves the use of chemical coatings, primers, and bonding agents. For your safety, you agree to follow any instructions our technicians provide regarding ventilation, access to the treated area, return-to-use timing, and care of the restored surface during cure.

Service agreement:

All services are subject to a separate written service agreement provided before work begins. That agreement will detail:

• Scope of work and surfaces to be restored
• Restoration methods, coatings, and materials to be used
• Project schedule and expected duration
• Cure and return-to-use timing for restored surfaces
• Total cost and payment terms
• Any applicable warranty or re-service coverage
• Access, water, power, and ventilation requirements on the customer side

The service agreement is separate from these Terms. In the event of a conflict between these Terms and a signed service agreement, the service agreement controls for that specific project.

7. Customer Responsibilities

To help us deliver service safely and effectively, you agree that before and during service:

• You own or are authorized to request service for the property
• You will provide safe access to the service area and reasonable access to water, power, and ventilation when needed
• You will remove or secure personal belongings, fixtures, plants, or items from the service area as reasonably requested
• You will keep pets, children, and other occupants away from the work area during service and for the cure time specified by our technicians
• You will inform us of any pre-existing damage, previous refinishing work, or conditions beneath the surface that we should be aware of
• You will follow the cure and care instructions provided to avoid voiding any warranty

We are not responsible for damage caused by failure to follow these responsibilities or by pre-existing conditions not disclosed before work begins.

8. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with any aspect of a completed service, contact us within 14 days of service completion and we will return to address the issue at no additional cost, subject to the following:

• The issue must be within the scope of the original service agreement
• You must provide reasonable access for re-service
• Re-service does not apply to damage caused by improper use, failure to follow cure and care instructions, or activities not under our control after completion

This satisfaction guarantee is in addition to any warranty specified in your service agreement.

9. Limitations on Service

Some property conditions can limit the outcome of surface restoration even when we follow best practices. To protect your property:

• We may decline to restore surfaces that show signs of structural damage, deep cracks, heavy rust, or prior failed refinishing that cannot be adequately prepared
• We may adjust methods or decline a specific surface type if the expected outcome cannot reasonably meet our quality standards
• We do not perform plumbing repairs, structural repairs, electrical work, or mold remediation unless expressly agreed in a separate written scope

We are not liable for damage resulting from pre-existing property conditions that were not reasonably visible before work began.

10. Contact Form and Communications

When you submit a contact form on our Website, call us, or email us:

• A team member will respond by email, phone, or text message (if you opted in for SMS) within normal business hours
• There is no obligation to purchase Services as a result of your inquiry
• Information you provide is handled according to our Privacy Policy

11. Payment and Cancellations

Payment terms are specified in your service agreement. Generally:

• Estimates are free
• A deposit may be required to schedule larger projects
• Payment is typically due upon completion of service, unless otherwise agreed
• We accept cash, check, and major credit cards (processed through third-party payment processors)

Cancellations:

• You may cancel or reschedule a service appointment at least 24 hours before the scheduled time without charge
• Cancellations or reschedules requested with less than 24 hours notice may be subject to a rescheduling fee as described in your service agreement
• We reserve the right to reschedule service due to weather, equipment issues, or safety concerns, and will make reasonable efforts to notify you in advance

Disputed charges:

If you have a billing dispute, contact us at sc@royalsurfacerestore.com or (702) 577-7474 before initiating a chargeback. We will work to resolve the dispute in good faith.

12. SMS/Text Messaging Terms

By providing your phone number on our Website, via our contact form, or through our staff and opting in to receive text messages, you agree to the following SMS terms.

Program Description:

If you opt in, you may receive SMS/text messages from Royal Surface Restore related to:

• Confirmation that we received your inquiry
• Appointment confirmations, reminders, and scheduling
• Project updates (arrival times, technician status, service completion, cure time reminders)
• Follow-up on your service (quality check, re-service requests)
• Billing and payment reminders
• Promotional offers (only if you separately consent to promotional messages)

Sample message (inquiry confirmation):

"Royal Surface Restore: Thank you for completing our form online. Someone from our team will be contacting you shortly. Reply STOP to unsubscribe, HELP for help. Msg & data rates may apply. (702) 577-7474"

Opt-In Method:

You only receive texts if you opt in, for example by:

• Submitting an online form on our Website with the SMS consent checkbox marked
• Texting us directly to start a conversation
• Otherwise providing written or electronic consent to receive texts

Your consent to receive promotional texts is NOT a condition of purchasing any goods or services from Royal Surface Restore.

Message Frequency:

Message frequency varies based on your engagement with us, service schedule, and whether you opted in to promotional messages. You may receive up to approximately 4 messages per month for promotional content, plus transactional messages as needed during active service.

Message and Data Rates:

Standard message and data rates may apply based on your mobile plan. Royal Surface Restore is not responsible for any carrier charges incurred.

Opt-Out (STOP):

You can cancel SMS at any time by replying STOP to any text. After you reply STOP, we will send one final confirmation message and you will not receive further texts from that program unless you opt in again. To rejoin, sign up as you did initially.

Help (HELP):

For help, reply HELP to any text message, or contact us at (702) 577-7474 or sc@royalsurfacerestore.com. For questions about your text plan or data plan, contact your wireless provider.

Carrier Disclaimer:

All major US mobile carriers are supported. Wireless carriers are not liable for delayed or undelivered messages.

Delivery:

Messages may be sent using automated messaging technology and may be delivered through third-party messaging service providers. Delivery is subject to your mobile carrier and device availability.

Data Sharing:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service, messaging platforms, or technical support) is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. See our Privacy Policy for full details.

13. Third-Party Links and Services

The Website may reference or link to third-party websites, tools, or services, including (but not limited to):

• Google (Maps, Analytics, Ads, Business Profile, Reviews)
• Meta Platforms, Inc. (Facebook, Instagram)
• Cloudflare (hosting, security, and bot detection)
• Go High Level (customer relationship management)
• Payment processors

We are not responsible for third-party content, policies, products, or services.

14. Intellectual Property

All content on the Website — including text, images, logos, graphics, photos of completed work, design, and arrangement — is the property of Royal Surface Restore or used under license, and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any Website content for commercial purposes without our prior written permission.

Before/after photos of your property:

We may take and use before/after photos of completed work for business records and, with your permission, marketing and portfolio use. If you do not want photos of your property used in marketing, tell your service technician or email us at sc@royalsurfacerestore.com.

15. Privacy

Your use of the Website and Services is also subject to our Privacy Policy. The Privacy Policy describes how we collect, use, share, and protect your information, including Nevada Do Not Sell rights under NRS 603A.340 and SMS consent record keeping.

16. Disclaimers

The Website and its content are provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim:

• Any warranty that the Website will be uninterrupted, error-free, or free of viruses or harmful components
• Any warranty of merchantability, fitness for a particular purpose, or non-infringement in connection with the Website
• Any responsibility for third-party content or services linked from the Website

Service warranties (where offered) are governed by your individual service agreement.

17. Limitation of Liability

To the fullest extent permitted by law, Royal Surface Restore, its owner, employees, and agents shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of (or inability to use) the Website, including but not limited to lost profits, lost data, or business interruption.

Our total liability for any claim related to the Website shall not exceed one hundred dollars ($100) or the amount you paid us in the twelve (12) months preceding the claim, whichever is greater.

This limitation does not apply to our obligations under a signed service agreement, which is governed by the liability terms in that agreement.

This limitation does not apply to liability that cannot be limited under applicable Nevada law, including for personal injury, gross negligence, or willful misconduct.

Some states do not allow certain limitations of liability; in those states, these limitations apply to the maximum extent permitted.

18. Indemnification

You agree to defend, indemnify, and hold harmless Royal Surface Restore, its owner, employees, agents, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys' fees and expenses) arising from:

• Your misuse of the Website or Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third party's rights, including intellectual property, privacy, or property rights
• False or incomplete information you provided regarding your property or project

19. Dispute Resolution

Informal resolution:

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms, you agree to first contact us at sc@royalsurfacerestore.com or (702) 577-7474 and attempt to resolve the dispute informally. Most disputes can be resolved quickly through direct communication. You agree to attempt informal resolution for at least thirty (30) days before initiating any formal legal proceeding.

Binding arbitration (optional consumer election):

If informal resolution does not succeed, you and we may (by mutual agreement) submit the dispute to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Supplementary Procedures for Consumer Related Disputes. Arbitration, if chosen, will take place in Clark County, Nevada, unless the parties agree otherwise.

Exceptions to arbitration:

Either party may pursue the following in court without prior arbitration:

• Claims for injunctive relief
• Claims to enforce or protect intellectual property rights
• Claims in small claims court within its jurisdictional limit

Class action waiver:

You and we agree that any dispute will be brought on an individual basis only, not as a class action, collective action, or representative proceeding, to the fullest extent permitted by law.

20. Governing Law and Venue

These Terms and your use of the Website and Services are governed by the laws of the State of Nevada, without regard to its conflict-of-law principles.

Any dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction and venue of those courts. You agree that you will not bring any claim in any other jurisdiction.

21. California Users and Residents

Under California Civil Code Section 1789.3, California residents who engage our Services are entitled to the following specific consumer rights notice:

If any complaint with us is not satisfactorily resolved, California residents can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at:

1625 North Market Boulevard, Suite N-112
Sacramento, California 95834

Or by telephone at (800) 952-5210 or (916) 445-1254.

22. Electronic Communications

By visiting the Website, sending us emails or texts, and completing online forms, you consent to receive electronic communications from us, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically — via email, text message, or on the Website — satisfy any legal requirement that such communication be in writing. You agree to the use of electronic signatures, contracts, service agreements, and other records.

23. Severability

If any provision of these Terms is found by a court to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

24. Entire Agreement

These Terms, together with the Privacy Policy, any signed service agreements, and any other written policies we provide, constitute the entire agreement between you and Royal Surface Restore regarding your use of the Website and Services. These Terms supersede any prior or contemporaneous agreements, communications, or understandings regarding the Website.

25. Contact Us

Questions about these Terms? Contact us:

Email: sc@royalsurfacerestore.com

Phone: (702) 577-7474

Mail:

Royal Surface Restore
1702 Western Avenue, Suite G
Las Vegas, NV 89102
United States